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Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. In case you tick off all the conditions that the At Home return policy requires, you should receive a full refund for your item. If you cannot provide any type of proof of purchase, the company will offer store credit, which will correspond to the item’s price at the moment of the return. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on thePayment & Pricing page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.
DoNotPay Helps You Demand a Refund for Your At Home Item
Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need.
Apple Gift Cards can only be used in the country where they were purchased. Visit the Gift Returns page and follow the instructions. You’ll need to provide your product serial number or order number. If you use the order number, you’ll also need to provide the UPC number on the product packaging.
Why have a return policy?
If there appears to be a fraud or abuse, we may not return your item. Title in the product shall pass to you when the product is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.
In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Sites, we will delete the information from our records. If you are a parent or guardian and think we have information about your child, please contact us immediately as indicated below.
What is a return management system?
If your order did not qualify for free returns, you can still get a label to mail your items back. A $5 fee will be deducted from your refund to cover shipping costs. Through our online portal, you can indicate which items you’d like to return and print your shipping label to send your items back.
If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer. Some parts of the Site contain links to third-party websites or apps.
Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items.
The info you provide us with is detailed enough for DoNotPay to create a tailor-made return request letter. You will need your order number and email/last 4 digits of your phone number. Although we do everything possible to prepare for the crowds, there may be waits at various points of your journey through the airport.
The business and commercial purposes for our collection and use of consumers’ personal information are set forth in Sections 4 and 5. To look at website and mobile application trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
Your refund will be processed once we've received your unwanted items. If you don't have proof of purchase, you'll be credited the current price of the item in the form of an AE gift card. Apple Gift Cards can be used to purchase products and accessories, as well as apps, games, music, movies, TV shows, iCloud, and more. Apple Gift Cards can be used on apple.com, in the Apple Store app, by phone, or in person at the Apple Store.
For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page. Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’sPrivacy Policy and Terms of Use.
It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order . For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal.
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